Complaints, concerns or compliments on the services we operate
If you have a compliment, complaint or a suggestion regarding our services, please contact TfL’s London Buses Customer Services first, which handles customer feedback on behalf of all London bus operators.
London Buses Customer Services
14 Pier Walk
Telephone: 0343 222 1234
You can contact us about other matters at firstname.lastname@example.org
If you have a safety-specific issue to report, you can email us at email@example.com.
If you have lost something while travelling on a bus operated by Tower Transit, please email firstname.lastname@example.org and we will endeavour to get back to you as soon as possible.
You may also enquire with the relevant depots by phone (Mon-Fri, 0900-1600 hours, except Bank Holidays) at the numbers below.
Lea Interchange — 0208 988 4700
All lost property is normally held for a few days before being sent to the Transport for London lost property office at Baker Street.
TfL Lost Property Office
200 Baker Street
London NW1 5RZ
Telephone: 0343 222 1234 (08:30 to 16:00, Monday to Friday except bank holidays)
For more information on lost property, please visit https://tfl.gov.uk/help-and-contact/lost-property