Complaints, concerns or compliments on the services we operate

If you have a compliment, complaint or a suggestion regarding our services, please contact TfL’s London Buses Customer Services first, which handles customer feedback on behalf of all London bus operators.

London Buses Customer Services
4th Floor
14 Pier Walk
London
SE10 0ES
Telephone: 0343 222 1234
Website: www.tfl.gov.uk/contact

General Contact

You can contact us about other matters at customer.comments@towertransit.co.uk

Safety

If you have a safety-specific issue to report, you can email us at safety@towertransit.co.uk.

Lost Property

If you have lost something while travelling on a bus operated by Tower Transit, please email enquiries@towertransit.co.uk and we will endeavour to get back to you as soon as possible.

You may also enquire with the relevant depots by phone (Mon-Fri, 0900-1600 hours, except Bank Holidays) at the numbers below.

Westbourne Park — 0207 243 5368
Lea Interchange — 0208 988 4700

All lost property is normally held for a few days before being sent to the Transport for London lost property office at Baker Street.

TfL Lost Property Office
200 Baker Street
London NW1 5RZ
Telephone: 0343 222 1234 (08:30 to 16:00, Monday to Friday except bank holidays)

For more information on lost property, please visit https://tfl.gov.uk/help-and-contact/lost-property